Standard UK Shipping (3-5 business days) – £4
Express UK Shipping (2-3 business days) – £7.95
Standard International Shipping (10-15 business days) – $22
Express International Shipping (2-3 business days) – $35.99
REST OF THE WORLD
Standard International Shipping (10-15 business days) – £15
Express International Shipping (2-3 business days) – £35
All products are sent within 24-48 hours of receiving the order. In case of a delay in sending any of the products we will contact you on the email provided in your order.
Please note that ANZ is not responsible for any potential delay after item has been sent as it is provided by the carrier and may vary with package destination.
Please allow extra time for delivery during busy periods such as Christmas and Sales, as well as bank holidays. We will endeavour to keep you updated if there is an expected delay in shipping.
We hope you’re happy with your ANZ purchase, however if you change your mind simply contact us on email@example.com to return your item(s) within 14 days of receipt and choose from an exchange or a refund.
To arrange an exchange please email us at firstname.lastname@example.org so we can put an alternative size or colour aside for you if available. We will then dispatch your exchange free of charge once we receive the original item.
For a refund, please return the item(s) to us, including your delivery note or order number inside the package.
Goods must be returned in an unused and saleable condition with all tags intact and accompanied by the original delivery note or order number. Return shipping is at the customers own expense and risk. We would always recommend using a secure signed for service as we can not be held liable for any parcels lost or damaged in transit.
We can not issue any refunds or exchanges until goods have been received.
For international customers, please be sure to mark your return shipment as “Returned Goods” on any customs or postal forms. Failure to do so may delay the issue of any refund due and can result in the shipment being returned to sender. Additionally any duties incurred by incorrect customs declarations will be deducted from the refund due.
All items in our SAMPLE SALE section are non-refundable. You may return the items within 14 days or receiving for an exchange or a credit towards another order.
TAXES AND IMPORT DUTIES
All products are shipped from the United Kingdom.
For international destinations the customer is responsible for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these will be necessary to release the goods from customs on arrival. We are unable to advise on how much these costs may be.
Our delivery company will normally contact you prior to delivery and will require payment before delivering the goods, alternately they may require payment or delivery, or, you may be required to pay the import taxes and duties direct to any customs, local, or national government authority.
If you do not wish to pay duties to release your item(s) from customs, you will be refunded minus any shipping charges incurred.