Returns
Return Policy
At ANZ, we are committed to providing high-quality products through independent designers, premium materials, and a rigorous quality control process. Every item is carefully inspected before packaging to ensure it meets our standards.
Your right to return
- You may return any item within 14 days of receiving the last package from your order.
- Items must be returned unworn, in their original condition, and in their original packaging, including all original components.
- The buyer is responsible for return shipping costs. We do not provide prepaid return labels.
- Please email us before returning anything so we can give you the correct return address and guide you through the process.
Packaging and reduction in value
Many of our pieces — particularly silk scarves and cashmere shawls — are presented in gift boxes or envelopes that form part of the product's value. These items are made in very small numbers and cannot be resold once their packaging is damaged.
If an item is returned with damaged, marked or missing packaging, or shows signs of handling beyond what is necessary to establish its nature and characteristics, we may reduce your refund to reflect the resulting loss in value. We will always explain any deduction and provide photographs.
Please open packaging carefully and retain it until you are certain you wish to keep the item.
Items we cannot accept back
- Swimwear, underwear and panties where the hygiene seal has been removed or broken. These items remain returnable if the seal is intact, or if the item is defective, damaged or incorrectly delivered.
- Items donated to charity through our store.
- Items lost or stolen after delivery has been confirmed. Once a parcel is marked as delivered, responsibility for its collection passes to the buyer.
Faulty or incorrect items
If an item arrives defective, damaged or incorrect, please email info@anzclothing.com with photographs before returning it. Your statutory rights in these circumstances are unaffected by anything in this policy, and we will cover return shipping.
Returns due to customs duty rejection
Customs duties and import taxes are set by the laws of your country and are the responsibility of the recipient. If a parcel is rejected due to unpaid customs fees, the return shipping cost is charged to us and will be deducted from your refund.
We strongly advise reviewing your country's customs regulations before placing an order.
How to return an item
1. Contact us
Email info@anzclothing.com with your order number, the reason for return, and photographs if the item is faulty.
2. We'll send instructions
We will confirm the correct return address and next steps. The address on your parcel is not the return address.
3. Send the item back
Return the item in its original packaging using a trackable shipping method. We are not responsible for return shipments lost in transit.
4. Refund
Once received and inspected, refunds are processed within 7 days to your original payment method. Processing times may vary depending on your bank or payment provider.
If you would prefer an exchange, we will ship the replacement once the returned item has been received and inspected.
Returns address
ANZ Returns
PO Box 82014
London
N14 9HE
Nothing in this policy affects your statutory rights. For any questions, contact us at info@anzclothing.com.
